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My service was disrupted due to the storm on Monday night. I called late Tuesday and was offered help on Wednesday. I requested a Thursday service call instead because I could be home. I was told to expect someone between 2 and 5. The guys showed up at 2:30...wow. Garrett and Greg were very pleasant, courteous, efficient and skilled. They had me up and going in no time. The modem took a hit and had to be replaced. I want better wi fi in the rest of the house, and they advised me of options. They both are very good at what they do. VABB treats me well. I tell everyone about how much I like my internet service.
Thanks Brenda for your kind words. You have been a long and loyal VABB Customer since 2006 - THANKS!
In 2007, one of my County Supervisors pointed to lack of access to broadband service: "Broadband service is one of the essential attractants for the kinds of businesses that Greene's Economic Development Authority says it would like to bring to the County." Nine years later, in 2016, nothing had changed. Go figure the priorities of my County Supervisors.. No one has internet on my road, except by using pricey cell phone data plans...CenturyLink will not install even basic DSL internet through their landlines and just does not care. I found VABB (VABB did not even imagine I could be a potential customer, living at the extreme edge of their service area) and VABB has been top notch ever since. A superb installation -well thought of - so as not to damage the roof, the stucco or the stone work, a service that works (I am on the unlimited plan) most of the time (yes, there are a few down periods for no reason I can think of, but service pops up again within hours), I am happy, very happy..Back from Stone Age...and only because of VABB! Speeds mostly in the range of 8-15 MBps, sometimes lower, sometimes as high as 24 MbpsI I am a VABB customer for life. Just want to thank the entire staff. Honestly, after 20 years in Northern VA, who could imagine that having internet access could even be a problem, an issue, a concern? And yes, it is for those living less than 2 hours south of DC! Thanks, VABB.
Thanks Pierre (Green County) for your kind words. Yes it is sad to see after 2 decades of Internet service availability, lack of Internet sources in rural areas still struggles. VABB is working with our local Counties to help fill the gaps but it's a long, political process. In the meantime, VABB continues to invest our own profits back into our network to increase speeds, reliability, and to expand into deeper rural areas of Central and Eastern VA.
Is zero stars available?? I am sorry for typos as I am posting this via my phones data plan since my VABB connection is down......again. I have lived and traveled all over the world, predominantly in third world countries and I have never experienced the frequency of outages that I have with this company. I am really at a loss. They are several times more expensive than their competitors yet the service is lacking in the extreme. I pay $225 per month for Internet that has frequent interruptions and outages. Why? I have no idea. Unless this company can address these issues and FINALLY AFTER ALMOST A YEAR remedy the cost vs. service issues I will soon be a very grateful and vocal ex-customer.
Thank you for your feedback and for taking my phone call. While your remarks are harsh, it's important that those reading our reviews get all of them, good and bad. You are correct in stating the outages - it's been due to electric issues at the broadcast tower that serves you. We are resolving that issue soon. Your service has been up and running continuously for 65 days so fortunately it has not happened in a while. The second matter we addressed is the frequency used to delivering service - unlicensed 2.4GHz. Our technology and business model is based on delivering Internet to rural areas, you however live in a dense sub-division with wireless routers all around you that also use 2.4GHz. This may cause frequency interference. As much as we try to avoid this... it happens. Lastly, we discussed our pricing. You receive unlimited Internet (speed and Usage) for $225/mo. You are a heavy user as your usage chart indicates. Comparatively speaking, any other "wireless" service would cost much more than that and still have speed limitations. Wired services like cable and FiOS are less expensive (which you do have access to), but as I pointed out, our model is to reach those that have no other options. I would like to say to the readers of this review that this customer and I had a good conversation and are both satisfied with the outcome and future business together.
I have been nothing but impressed with VABB's service all along, but this takes the cake! Last month we went over our usage limit, but instead of being charged, they [VABB] personally reached out to us, cleared the overages since we never go over, and provided recommendations on other plans to fit my needs and budget. After a long week at work, getting that news was a great pick-me-up.”
- Stacy – Criglersville, VA
Thanks Stacy for your kind review of our customer service - we aims to please.
VABB recently installed their new VABB SKY satellite service at my home. Unfortunately they tried to install their [fixed wireless] service but I was just outside their current coverage area. However, VABB SKY has been doing great for our needs... it even worked during the horrible snow storm of Jan 2016. We really appreciate your crew working hard to make it work for us.
- Christen - Locust Dale Area
Thanks Christen for your note about the storm and your service. We're glad you are enjoying our VABB SKY service, but hang-tight as we continue to expand our fixed wireless service in your area with even faster speeds. Since you are our customer, once we are able to upgrade you to our fixed wireless service, we'll simply come out and change your equipment at no cost to you.
VABB has been AWESOME!!! Their staff is friendly, local, and answers the phone! Their tech team is responsive and eager to make sure the service is working at peak speeds. Unfortunately we had to move out of their coverage area, but if we could get their service in South Carolina, we would.
Thanks Premiere Farms... we'll miss you! We'll keep the "lights on" for the new owners of your house and the tenant in the cottage.
Just wanted to express a big "Thanks" to the ladies in billing. Several months ago, our main computer was infected w/malware(which managed to elude all of the malware, virus, etc. programs), and was being used as a slave. Our internet usage skyrocketed which meant a huge overage fee! When we finally figured out what was going on, I contacted VABB. The young lady worked w/us as we resolved the problem and waived the GB overage fee. Thanks again for the great customer service and fast internet!
Thanks for your kind words neighbor (literally a stones throw from our headquarters)!
FOR ALL READERS: This is an example of why VABB's price plans are usage based and not speed based. Our speeds are always wide-open to the fasted speeds possible given your location... and we never throttle down your speed. In this case, when we see abnormally high usage from a customer, we contact them to see if something has changed. This virus generated a lot of frivolous traffic on the network which burns up network resources for our other customer's... and potentially harming this customer's computer or business network. The Internet is a finite resource - the less frivolous traffic on it, the better for everyone.
Very good to get all this information [Network Maintenance Notification]. I have noticed some problems, but I'm a big fan of VABB, so I'm not complaining. I'm very pleased you are doing all you can to ensure better service in the NEAR future. I've always counted on VABB to do the right thing.
First, I would like to say for basic surfing and email it is great. It consistently works in the worst weather and they are responsive in fixing outages that occur. However, I find that when I am trying to download large files or movies it often, not always, is either slow or it fails. So far they have been unable to provide a fix for this situation. I am still hopeful they will.
Andrew - thanks for your feedback and kind words about our service. Wireless Internet technology has taken great leaps forward in the past few years and VABB is working hard to upgrade all service areas in 2015. You are currently on older technology that only allows a maximum of 3mbps in download speeds - great several years ago, but not in todays Internet intensive world. The good news is... WE CAN UPGRADE YOU NOW to speeds in the 15mbps range - plenty of speed for all your Internet needs. The moral of this story is... VABB is nimble and responsive to our customer needs - we will be out in a few days to upgrade this customer.
I love my VABB Internet service! It is great to have such reliable service in the middle of no where!
Thank you for your kind remarks and your continued support of our services. We too are tickled that we provide Internet to those in remote rural areas.