If you do not have access to the Internet, please try the following:
Step 1) Check our VABB Network Hotline:
Call 540-829-1700 PRESS 3 for the latest network status updates regarding service to your area. If service is interrupted in your area, the Hotline will provide details and an estimated time when service will be restored.
Step 2) Cycle Power on Devices:
If your service is NOT affected by an announced interruption on the Hotline message, please try resetting all Internet devices by unplugging all devices from their power source; our modem, your router if you use one, and for customers with our phone service – our phone adaptor. Once all devices are unplugged, plug them back into their power source in the following sequence starting with our modem – wait a full two minutes. Then, if you have a router and/or phone adaptor, plug them into their power source as well. Wait one minute then try accessing the Internet.
Step 3) Live Support:
Call 540-829-1700 and PRESS 4:
Business Hours – Monday through Friday 8am to 8pm:
Our Support Staff will answer your call within a few rings. If a representative is not immediately available, please stay on the line for the next available representative.
After Hours, weekends, & holiday Support – 10am to 8pm:
Support is available to all customers after normal business hours and on holidays for critical, urgent issues. Our On-call staff will return your call if you are reporting NO Internet connectivity.
For non-essential After Hours issues such as: email address settings, billing, or general questions, your call may be returned on the next business day.
Contact us if you have any more questions.