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VABBVoice Questions

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What do I need to start with VABBVoice Service?
A qualifying Broadband Internet service and a telephone is all you need.
Can I use my existing phone equipment?
Yes, you can use your existing phone equipment with VABBVoice Service. Just pick up your phone and start dialing.
Can I call people who don’t have VABBVoice Service?
Yes. You can make and receive calls just like you would with your regular phone service.
What is provided with my VABBVoice Service?
We provide the necessary equipment to convert your existing telephone to VABBVoice Service
Once I sign up, when will I be able to use the VabbVoice?
Typically, the service is available within 48 hours.
May I keep my current phone number?
Yes. It will take approximately two weeks to transfer an existing number. During the transfer period we can provide you with a temporary number. We can also provide new telephone numbers, including telephone numbers in other calling areas.
What calling features are included with VABBVoice Service?
Some of the plans most popular calling features are:
Will I have 911 Service?
YES. The VABBVoice Service does include 911 service.
What about international calls and directory assistance?
Directory assistance calls are included. View our international calling rates
What if I already have a telephone or adapter for IP based calling?
If you already have a IP based telephone or adapter you may use it with the VABBVoice Service. We can provide you with configuration settings for most SIP based equipment, however we can not provide technical support for any equipment that is not installed by VABB.
What appliciable taxes and/or fees are associated with this service?
Sales tax, Universal Service Fund fees, 911 surcharges, and Regulatory Recovery fees will be charged when applicable. All plan activation fees are based on the assembly of services required.  Please contact us at 877-299-VABB (8222) or 540-829-1700 for more information about each of our plans.
Do you have a VABBVoice Service plan for businesses?
YES. We offer VABBVoice for Business Service. Please contact us at 877.299.8222 or check out our business plans section for more information about the business service plan.
What is Jitter?
Jitter is the variation in time between data packets sent and packets arriving caused by network difficulties such as route changes, congestion, packet loss, traffic regulators etc., and plays a major role in the quality of a VoIP call. Excessive jitter occurs when the time delay is too long (high latency) and packets arrive outside the time window and get lost from the call (discarded). As a result, the recomposed sound no longer reflects exactly what was sent, and depending of the extent of the delay may not be understandable by the recipient.
What is Packet Loss?
Packet loss plays a key role in the quality of VoIP connections, as high packet loss causes some of the voice data not to arrive to the recipient. Packet loss occurs when voice packets are discarded by the jitter buffer, or dropped by network routers/switches due to high congestion.
What is QOS?
Quality of Service (QOS) represents the level of consistent download bandwidth speed (or throughput) provided by your ISP. A consistent broadband speed results in a better quality connection for for time-sensitive applications such as Voice over IP (VoIP) or multimedia.