I've Got Questions
Broadband Questions
Open AllClose All- Can I upgrade my service at any time?
- Yes. At anytime you can upgrade or downgrade your service plan with no additional installation charges.
- Do I have a Contract?
- Yes. There is a 12 month commitment for service. After you have met the terms of the 12 month contract your service is provided on a month to month basis with no contractual time limits.
- Will bad weather affect my ability to get a good signal?
- Unlike satellite television and broadband solutions, our signal quality is immune to dense storm clouds. Cable television and broadband can also be affected by soaking rains/snow, thus reducing your quality of service until street level equipment can be repaired or dried out. Look at an antenna covered with ice and still functioning properly.
- Can I access my VABB.COM e-mail account from any computer?
- Yes. VABB offers it's customers a web browser based e-mail interface, much like Yahoo, Hotmail and other web-based mail services. You can therefore access your mail from work, a friend's house, or virtually any other computer connected to the Internet. To access your VABB WebMail account, go to: mail.vabb.com
- Will I need an outdoor antenna for your service?
- Yes, a high performance Yagi antenna is required for virtually all installations. In some cases, a small, square antenna that measures 9x9x2 in size may be used. We go to great lengths to ensure each installation is discrete, using professional installers and top quality materials.
- Can I share my Virginia Broadband connection with my neighbor?
- No. Doing so would violate your Subscriber Agreement.
- Are there any bandwidth limitations to your service?
Yes. We observe an acceptable use policy in order to maintain system integrity and fairly allocate services to all customers.
The bandwidth limits are very generous.
- LEVEL 1 - 5GBytes/month
- LEVEL 2 - 7.5GBytes/month
- LEVEL 3 - 10GBytes/month
- How many e-mail accounts do I get?
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- 5 E-mail accounts for Level I service
- 10 E-mail accounts for Level II service
- 15 E-mail accounts for Level II service
- How much Web Space do I get?
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- 5MB for Level I Service
- 10MB for Level II Service
- 15MB for Level III Service
- Do you register domain names?
- Yes. If you choose to host a web site with us we will register your domain name for an additional charge.
- Is your service compatible with VPN?
- Yes. Our service is VPN friendly. A static IP is available for an additional $5 per month.
- How do I know if I qualify for service?
- Sign up now or call us at 877-299-VABB(8222) and one of our sales associates will review your address to determine if your residence qualifies for service.
