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General Broadband Service Questions
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- How does your service work?
- Virginia Broadband or VABB is a Wireless Internet Service Provider (WISP).
Broadband Service is available through various mediums, like cable, DSL or wireless through satellite or RF (radio frequency). Virginia Broadband provides High-Speed Internet Service using RF in a fixed wireless configuration.
- What is your installation process?
- Please take a moment to view our installation process.
- Can I have more than one computer on your service?
- Yes. Multiple computers may utilize the same Internet connection at the subscriber location. A router connected to the subscriber unit will be required.
- What is the difference in your service levels?
- Connection speed. Depending on your need a we have 3 service plans designed for the occasional user all the way up to gaming and telecommuting. View our plans
- Will trees affect the ability for me to get service?
- Not necessarily. We operate primarily in a non-line of sight technology. Our signal will penetrate sparse tree cover but rapidly degrades through miles of thick tree canopy.
- How Secure is your system?
- Your VABB connection is very secure. We've built-in security using carrier grade technology continuously authenticating from your location to ours.
- What is your coverage area?
- Check our coverage map to see if we are in your area!