E-mail Setup Instructions

Please Read the Important E-mail Setup Instructions Below

Your service comes with up to five e-mail accounts. If you want to CHANGE an existing VABB e-mail address or CREATE more VABB e-mail addresses, please contact VABB Customer Service

The instructions below have been provided to help you properly setup your VABB e-mail account – for your benefit and to ensure that you receive important notices from VABB.

WHY? All notices regarding system upgrades, enhancements, and new features that may affect your service will be sent to your VABB e-mail address well in advance of the event. There may also be times when VABB will need to send information at a moments notice… or after the fact. For that reason, we recommend that you check your e-mails often to ensure you receive our notices in advance of the event.

• If you already have a VABB e-mail address(s) - Please read through the instructions below to ensure you will receive our important notices.

• If you DO NOT have a VABB e-mail address - READ STEP 2 NOW! Then please read through the instructions below to ensure you are setup to receive our important notices.

• If you frequently or exclusively use a non-vabb e-mail address - We have provided instructions to ensure that important notices sent to your VABB e-mail address will be forwarded to the non-vabb e-mail.

Step 1: Identify which category best fits your e-mailing habits:

• If you want to set up a new VABB e-mail address.
  Please contact us by completing Step 2,.
• Will you be using your VABB e-mail address as my primary e-mail account. (This is the best situation to ensure you will always receive our important notices)
• Will you be using your VABB e-mail address as a secondary e-mail only.
• If you use Outlook, you may set it up to receive your VABB e-mail by completing Step 3 below.
• If you use Mail for Mac OSX, follow the instructions below.
• If you use another service like Yahoo, AOL, Earthlink, MSN, etc…. and would like to receive important VABB notices, you can have your VABB e-mail forwarded to your inbox at those services.
  Complete Step 5 below.
• You may also check your VABB e-mails on-line at the VABB Web Mail site. Complete Step 4 below.

Step 2: Get a VABB e-mail account

Send an e-mail to: support@vabb.com

Please include your VABB account name, your name, and your proposed new e-mail address(s).

• Account Name: Eastside Tractor Sales
• Your Name: John Doe
• Proposed E-mail Address: johndoe@vabb.com

Once we have your e-mail account setup, we will send a confirmation e-mail with your "User Name" and "Password" information to both your CURRENT e-mail address and your new VABB e-mail address.

Step 3: To access your VABB e-mail using Outlook, Outlook Express, or Mail for Macintosh OSX:

Outlook and Outlook Express:

1. Open Outlook
2. Select: >Tools >Options >Mail Set-up >E-mail Accounts
3. Follow the steps provided in the Set-up Wizard: Add a new e-mail account >POP3
4. Enter the following information:
• Your Name = Enter your name as you want it to appear when someone receives your e-mail
• E-mail Address = Your full VABB e-mail address (Example: johndoe@vabb.com)
• Incoming POP3 server = mail.vabb.com
• Outgoing SMTP server = mail.vabb.com
• User Name = Your full VABB e-mail address (Example: johndoe@vabb.com)
• Password = Your current password (originally setup as first portion of your e-mail address before the @)
5. Setup the SMTP Outgoing Mail by following the various methods below:
   
   
For Outlook 2000:
1. Open Outlook 2000
2. Select: >Tools >Accounts
3. Highlight the mail account that connects to Virginia Broadband
4. Select: >Properties >Servers >Outgoing Mail Server
5. Select: >My server requires authentication
6. Click on OK to close all screens
For Outlook 2003:
1. Open Outlook 2003
2. Select: >Tools >E-mail Accounts >View or change existing e-mail accounts
3. Highlight the mail account that connects to Virginia Broadband
4. Select: >Change >More Settings >Outgoing Servers
5. Select: >My outgoing server (SMTP) requires authentication
6. Click on OK to close all screens
For Outlook Express:
1. Open Outlook Express
2. Select: >Tools >Accounts >Mail
3. Highlight the mail account that connects to Virginia Broadband
4. Select: >Properties >Servers
5. Under Outgoing Mail Server – Select: >My server requires authentication
6. Click on OK to close all screens

Mail for Mac OSX:

1. Open Mail. Look for the icon below in your dock or in the Applications folder.
2. From the File menu, choose Add Account.
1. Choose POP as the Account Type
2. Enter a name for the account into Account Description
3. Enter your name as you want it to appear to recipients of your e-mails into the "Full Name" field
4. Enter full your full E-mail address into the "E-mail Address" field (e.g., yourname@vabb.com)
3. Click the Continue button.
   
   
4. In the Incoming Mail Server field, enter: mail.vabb.com Enter full e-mail address precisely as it has been provided to you into the User Name field. (e.g., yourname@vabb.com) Enter the account password. Note* that passwords are case sensitive. (e.g. 'Hello' and 'hello' are not the same)
   
   
5. Click the Continue button.
   
   
6. Leave the Use Secure Sockets Layer (SSL) checkbox unchecked and make sure Authentication drop-down menu is set to Password.
   
   
7. Click the Continue button.
   
   
8. The Account Summary page is displayed.
   
   
9. Click the Continue button.
   
   
10. Your account has been added to Mail.

Step 4: Use the VABB Web Mail site

If you prefer, or when you travel... You can access and send/receive your VABB e-mails at our VABB Web Mail site:

1. Log into the VABB Web Mail site by opening an Internet browser and typing: http://mail.vabb.com
2. User name = Your full e-mail address (ex. johndoe@vabb.com)
3. Password = Your current password (originally setup as first portion of your e-mail address… before the @ symbol)

Step 5: Forwarding VABB e-mails to another service like Yahoo, AOL, Earthlink, MSN, etc…:

1. Log into the VABB Web Mail site by opening an Internet browser and typing: http://mail.vabb.com
2. User name = The first portion of your VABB e-mail address (before the @)
3. Password = Your current password (originally setup as first portion of your e-mail address… before the @)
4. Interface = Your preference – Select "Simple" or "Advanced"

• If you chose "Simple", Select: >Settings (scroll to the bottom of the page) >Enter the e-mail address to forward to.
• If you chose "Advanced", Select: >Preferences >Account Preferences >Mail Settings >Enter the e-mail address to forward to.

Other Tips: How to change your password:

1. Log into the VABB Web Mail site by opening an Internet browser and typing: http://mail.vabb.com
2. User Name = The first portion of your VABB e-mail address (before the @)
3. Password = Your current password (originally setup as first portion of your e-mail address… before the @)
4. Interface = Your preference – Select "Simple" or "Advanced"

• If you chose "Simple", Select: >Settings >User Profile >Change Password
  Follow instructions to change your password then select: >Change Password
• If you chose "Advanced", Select: >Preferences >Change Password
  Follow instructions to change your password then select: >Change Password

If you have any questions regarding your service or if you need assistance with these steps, please contact VABB Customer Service.

Thank You!